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Je kunt AI en ChatGPT inzetten voor een reeks aan trainings-, evaluatie- en opleidingsdoeleinden.

ChatGPT and the future of L&D

The rise of ChatGPT and AI presents unprecedented opportunities and challenges for L&D in organisations. It will radically change the work of L&D consultants and trainers. You can use the chatbot for various training, evaluation and education purposes.

As an organisation, why buy an expensive Excel training course when ChatGPT has all the answers to spreadsheet questions ready? Or better still, what if ChatGPT allows you to set up an entire course applied to a specific target group and knowledge level within your organisation, tailor-made?

ChatGPT about ChatGPT

Perhaps first let ChatGPT itself summarise in up to 75 words what ChatGPT is: “ChatGPT is an AI chatbot from OpenAI, trained on a huge data set of text to generate human-like answers to questions. It can help you write emails, essays and code. It was released in November 2022 and is currently free to use.”

Too modest

However, the bot is too modest in its response; its capabilities go far beyond writing code, emails and essays. For example, you can use ChatGPT to answer specific questions about using Excel (“Explain to someone with little knowledge of Excel how conditional formatting works?”).

Design a complete course

You can also use ChatGPT to set up a complete course, including learning objectives, learning orientation, modular structure, case studies, slides, work formats and test questions based on predefined parameters such as target group, knowledge level, role and function. This, of course, requires knowledge of didactics and, in particular, prompt engineering.

Prompt engineering

Prompt engineering is formulating the task or tasks in the natural language the chatbot has to perform. The more specific the question, the more precise the answer. An additional advantage is that the virtual answering machine itself also learns from high-quality prompts (this is called generative AI). The future L&D adviser will therefore have to be a prompt engineer.

Added value

The added value of the L&D advisor is to check, refine and improve or supplement and update the result of ChatGPT. This does not necessarily make the L&D advisor redundant; only those who do not know how to use AI. Similar is the role of the trainer: his added value will be the contributed expertise based on actual experience, up-to-date knowledge and live feedback.

GPT-3 vs GPT-4

Because that is what at least the free version of ChatGPT lacks: up-to-date knowledge. The large language model (LLM) – the neural engine – of ChatGPT has been trained with a massive amount of text data from … 2020. So GPT-3, as its official name reads, is somewhat outdated. There is a new version: GPT-4, launched in March 2023 (many times more potent than GPT-3 and trained not only on texts but also on images, sounds and videos), but only available with ChatGPT+, the paid premium version ($20 a month, cancellable monthly).

Free version

Those who want to try some out first can do well with ChatGPT’s free version. At https://chat.openai.com/, you can create an account and ask the chatbot eight questions daily. Or you can download Microsoft Edge for free. Microsoft has obtained an exclusive licence for the use and source code of GPT-3. In March 2023, it added chat functionality to its Bing browser.

Application

The premium version is recommended for organisations serious about using AI, especially ChatGPT for L&D. Not only do you then always use the most up-to-date LLM with improved capacity and quality answers and an unlimited number of questions, but it is also possible (note, there is a waiting list) to build the chatbot into your applications via an API. And then, AI starts working for learning and development in your organisation (see also box below!).

Ad Hofstede | #workingwithconfidence ©2023

If you want to know more about how you can use AI and, in particular, ChatGPT for learning & development in your organisation, please get in touch. I would be happy to give a presentation without any obligation. Please email me at contact@adhofstede.nl or call +31 (0)6 24 58 45 90

Box: what else can you do with ChatGPT in L&D?

ChatGPT can be used for learning & development in several other ways. Some examples:

  • Onboarding support: During the onboarding process, new employees have many questions and doubts about the organisation’s culture, structure, policies, etc. ChatGPT can be a virtual assistant to answer common questions and guide the next steps or people to contact.
  • Knowledge sharing: ChatGPT can share knowledge quickly and efficiently within the organisation. It answers questions on various topics such as product information, policies, procedures, work-related questions, etc. This will help employees get answers quickly, saving time and increasing productivity.
  • Training and development: ChatGPT can also be integrated with learning management systems to deliver interactive training programmes. Employees can receive personalised coaching and feedback from the chatbot, allowing them to develop their skills further.
  • Assessments and feedback: ChatGPT can assess employees’ knowledge, performance and progress and provide regular real-time feedback. Such methods and chatbots can keep employees constantly engaged in learning and development.
  • Employee satisfaction: Having a chatbot with access to quick and easy help for questions can encourage employees to develop further and lead to greater overall employee satisfaction and better retention.

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